here’s what you’re looking for: liz farr

good vs. bad leadership.

by liz farr

i am fascinated by leadership. that’s likely because i’ve had way more experience with poor or mediocre leaders than with great leaders. let me tell you about examples at the extremes.

more from liz farr: jason blumer & julie shipp: move leaders out of client service | brandon hall: firms try to make too much on tax prep | amber setter: coaching helps resolve the tension between safety and purpose | james graham: drop the billable hour and you’ll bill more | karen reyburn: fix your marketing and fix your business | giles pearson: fix the staffing crisis by swapping experience for education | jina etienne: practice fearless inclusion | chris vanover: question the why or stay with the status quo | jason deshayes: what we’re doing isn’t working
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in 2002, my accounting career began with a job at h&r block in rural new mexico. it was my first job where it was important to be at work on time. all my previous jobs had been as research assistants in biochemistry. my schedule was flexible, and as long as i kept up with the necessary work to move the project forward, my supervisors generally didn’t care when i did the work.

what kind of leader do you want to be?

do you want to be the kind of leader people want to follow? who is honored, as julie shipp is, “to go shoulder to shoulder with you”? or the leader who relies on constant and pointless check-ins?

if you’ve never spent time at a retail tax prep office, you may not be familiar with the stampede of people who show up as soon as they get their w2s so they can get their eitc refunds as soon as possible. this office was in a low-income area, so for a few weeks in february, when the doors opened at 9 a.m., we had enough people lined up outside the door to keep us busy until noon or beyond.

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