here’s what you’re looking for: frank stitely

you need them as clients … and employees.

by frank stitely
the relentless cpa

do you know why millennials can’t buy houses?

• avocado toast is expensive.

more: seven ways to beat staffing shortages | who’s your most valuable employee? | ‘quick questions’ and other client sins | when clients create errors | how we killed the tax season client meeting | why small firms can win the talent wars
exclusively for pro members. log in here or 2022世界杯足球排名 today.

how many millennials does it take to change a light bulb?

• none. they accept it for what it is.

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how small firms can beat the staffing shortage.

by frank stitely
the relentless cpa

the following story brought tears to my eyes while i sat in a barbados resort drinking some alcohol concoction. was it the alcohol talking or the happy ending where i got a profit distribution check? maybe a little of both.

more: who’s your most valuable employee? | how to implement the laziness equation | the happier, saner, richer tax firm | ‘quick questions’ and other client sins | how to train clients | avoiding projects hung up in process | when clients create errors
exclusively for pro members. log in here or 2022世界杯足球排名 today.

the afternoon before i left for beautiful barbados, the partner group of our outsourced accounting practice met for a state of the practice meeting conducted by our director of outsourced accounting.
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don’t be the fool in the room.

by frank stitely
the relentless cpa

we have been heavily in the numbers so far. let’s take a break from that to discuss a factor that, while not heavily numeric, plays a big factor in managing wip – employee productivity. because capacity is the denominator in the lean six sigma equation, and employee productivity is a big factor in capacity, employee productivity becomes a big factor in determining turnaround time.

more: how to implement the laziness equation | the happier, saner, richer tax firm | avoiding projects hung up in process | teaching the meaning of ‘done’ | why millennials are the answer | calculating and cutting turnaround time
exclusively for pro members. log in here or 2022世界杯足球排名 today.

first, let’s dismiss from the room all the consultants, who tell us that time tracking and productivity metrics don’t matter. for the most part, these consultants have never managed or owned cpa firms. rarely have they worked in firms for any length of time.
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how to climb out of “done but” hell.

by frank stitely
the relentless cpa

a project hung up in process is one when there is a disagreement as to the status between people involved in a project. for example, a client thinks he has answered your tax return questions, while you believe he has not. another example is when a tax return preparer believes a return is ready for review while the reviewer does not believe it’s ready.

more: when clients create errors | how to reduce tax return errors | why your firm needs to attract more millenials | the fool in the room | the 3 biggest tech failures of accounting firms | wip-ing clients into shape | maximize your role as visionary
exclusively for pro members. log in here or 2022世界杯足球排名 today.

the result of a hung-up project is a dead project – one that’s not moving to completion. if a tax return gets hung up, eventually your client calls you, and you get to waste time determining why the project stopped moving. by now, you know this increases wip and thus decreases turnaround time.
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one cause? taking us out of our familiar workflow.

by frank stitely
the relentless cpa

who makes the errors in your firm? staff obviously, but that’s half of the answer. clients are a major source of tax return errors. clients cause errors in three ways:

1. errors of omission
2. errors of commission
3. errors in attitude

more: how to reduce tax return errors | teaching the meaning of ‘done’ | why millennials are the answer | calculating and cutting turnaround time | debunking the demise of the cpa firm | how many tax preparers do you need? | how the annual tax meeting died | how to teach reviewing and time management | 4 steps to take before next tax season | 3 tips for handling rookie tax preparers
exclusively for pro members. log in here or 2022世界杯足球排名 today.

every tax season, we finalize and deliver returns only to hear from the client, “i think i might have forgotten to tell you that we had a baby last year.” does this happen to you? this is a client error of omission. unintentionally, clients withhold important information.
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we must turn unseen clients into human beings in the eyes of staff.

by frank stitely
the relentless cpa

i wasn’t initially certain this post was necessary. i covered a lot of material in my first book and other posts.

more: teaching the meaning of ‘done’ | how we killed the tax season client meeting | why small firms can win the talent wars | there are no easy answers | how to thrive as a 21st-century firm
exclusively for pro members. log in here or 2022世界杯足球排名 today.

however, last night my sleep was haunted by the ghosts of tax return errors past, present and future. i saw my coffin rolling down the chute to the cremation chamber. i was inside shouting that i had one more checklist to complete before my life was done.
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