here’s what you’re looking for: edward mendlowitz

“i love it when clients’ children call me.”

by ed mendlowitz
call me before you do anything: the art of accounting

one day i met with a client for one hour to get his tax information. this is a client i have had since 1972.

more: finding new business in sustainability | the six types of “impossible” clients | you’re not just taxes | granting unconventional request pays off | 20 best practices for staff training and retention
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at this point his tax return is much less complicated and he could easily mail in his info, but then we would forgo the meeting. we met when his lawyer introduced me to help negotiate his divorce. i got it done and in a way that he and his soon to be ex-wife did not fight and remained friends (to this day!). because of this i will never lose this client. we are truly in a great profession!
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examine how you’re managing the relationship.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: i have a client that is a not-for-profit and they are having a dinner and expect me to attend as well as take an ad.

more: stop drowning in client documents | employee demands a raise she doesn’t deserve | how are you spending the next five years? | how to get the most from cpe | does your staff know all the services you provide? | price your practice by gross | advising estate executors: the newbie guide to getting started | how’s your overhead?
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however, they are a lousy client. they do not give us the requested information until the last minute and then complain we are always late with our report. they pay us months after the bill is sent and then only after quite a few phone calls, and then they complain about the fee being too high when it is half of our time charges – they are on a fixed fee and don’t let us raise it each year. and now they expect a “contribution.” what should i do?
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