52% of firms look outside for it support

“i’ll just handle it myself” is the answer for 28 percent.

the accounting firm operations and technology survey

more than half of accounting firms look outside their walls to solve information technology issues, but that doesn’t mean they all do it the same way.

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more: pandemic changed work for 64% | pandemic? what pandemic? | m&a looms large for 30% of firms | today’s top 3 tech problems: security, client onboarding and workflow | today’s top 3 problems: staffing, workflow and tech
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an external consultant is an answer 30.9 percent of the time, for projects or as needed, with a managed service provider taking on the rest. of respondents who handle things on their own, 80 percent are solo practitioners, while full-time it staff or an it department are 60 percent likely at extra-large firms. read more →

firms battle disruptions in communications and workflows

next up? scheduling and paper.

the accounting firm operations and technology survey

covid-19 and its variants forced a number of challenges upon the accounting profession. accountants are telling us that tops on that list were communication and workflow, at 49.4 and 49.1 percent respectively. even solos felt the burn, at 40.6%, so it wasn’t all internal communication to blame, although large firms of 51-100 felt it most sharply, at 60%.

survey results

top corona problems: communication, workflow, and digitizing paper top the list.

more: pandemic changed work for 64% | pandemic? what pandemic? | m&a looms large for 30% of firms | today’s top 3 tech problems: security, client onboarding and workflow | today’s top 3 problems: staffing, workflow and tech
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some responses that didn’t hit the top six still were notable. postal mail was called out by 21.9 percent, including 40 percent of solos and 33.3 percent of large firms. solos also reported phone calls and lost income at 24.6 percent. despite most groups saying lost income was a challenge, relatively few put that figure anywhere near the one for paying bills, except extra-large firms noting 11.8 percent difficulty with lost income and 5.9 percent with paying bills.

details by firm size read more →

pandemic changed work for 64%

extra-large firms had the easiest going.

the accounting firm operations and technology survey

covid-19 threw some in accounting – 3 percent – into turmoil, while 61.4 percent reported that some change was in order.

 

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more: pandemic? what pandemic? | m&a looms large for 30% of firms | today’s top 3 tech problems: security, client onboarding and workflow | today’s top 3 problems: staffing, workflow and tech
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pandemic? what pandemic?

how some firms are flourishing in the new normal.

the accounting firm operations and technology survey

one of the benefits of an annual report such as the accounting firm operations and technology survey is the opportunity to see not only the current sentiments but those from years before. sometimes, though, new issues arise and are momentous to warrant inclusion via a new question … as when covid-19 crashed onto the scene.

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more: m&a looms large for 30% of firms | today’s top 3 tech problems: security, client onboarding and workflow | today’s top 3 management problems: staffing, workflow and tech
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of those working at home for the first time, by far the largest group fell into large firms of 51 to 100 employees, where 93.3 percent were new to remote work. medium and extra-large flanked them in those results, at 51.9 percent and 47.1 percent respectively. see table: read more →

m&a looms large for 30% of firms

most solos are happy as they are.

the accounting firm operations and technology survey

mergers and acquisitions for growth are on the minds of 30% of accounting firms, whether within the next year or further out. however, 56% have no such inclination and say a flat “no” to the prospect.

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more: today’s top 3 tech problems: security, client onboarding and workflow | today’s top 3 problems: staffing, workflow and tech
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for some firms, of course, these activities are options to be acquired. medium firms (11-50) top that interest at 9.6%, while 5.1% of small firms and 3.1% of solos are investigating their options, in the table below.

read more →

today’s top 3 tech problems: security, client onboarding and workflow

process automation and tech strategy make the list.

the accounting firm operations and technology survey

security and risk management top the list of technology issues challenging accountants, but they’ve dropped over the past year. meanwhile, there’s growing concern over business process consistency and cost reduction.

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firm size plays a role. the largest firms register uniform business processes and integration challenges as their roughest points, while those rank at the low end for solos, who fret more over security and risk management.

both ends call out application updates more than those in the middle, and training worries mid-size firms more than anyone else.

read more →

today’s top 3 problems: staffing, workflow and tech

cybersecurity, competing for clients and lagging profits make the list.

recruiting and retention may lead the list of issues accountants are facing. but problems in managing workflow have almost doubled in the last year.

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and, while firms of all sizes share many of the same problems, there are stark differences through the spectrum of solo operators to the largest firms. for instance, about two-thirds of firms with 11 to 100 employees rate staffing as their chief concern, but larger firms aren’t having nearly as much trouble. the mid-size firms are leading in solving the workflow dilemmas, while the largest and smallest firms at opposite ends of the spectrum are having considerably more trouble.

read more →

survey: office 365 dominates accounting offices

google snags 2 percent.

by randy johnston and brian tankersley
the accounting firm operations and technology survey

 

bar chartmore: survey: are scanners out of date? | zoom tops teams for now | how old is your desktop pc? | accountants’ favorite anti-virus apps | records management tops email challenges | 57% handle social media internally | merger? maybe
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survey: are scanners out of date?

few firms use only personal scanners.

by randy johnston and brian tankersley
the accounting firm operations and technology survey

 

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firms appear to be reducing their reliance on scanners as digitalization takes over.

more: survey: zoom tops teams for now | time to buy a new laptop? | your favorite desktop pc | 51% of accountants don’t use tablets | 78% use outside email servers
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survey: zoom tops teams for now

… but “none of the above” beats them all.

by randy johnston and brian tankersley
the accounting firm operations and technology survey

 

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more: survey: time to buy a new laptop? | what’s tops in laptops? | how’s your i.t. firewall holding up? | how firms handle backups | 54% of it is outsourced | phone, email tied for client communication
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survey: time to buy a new laptop?

how long do accountants wait?

by randy johnston and brian tankersley
the accounting firm operations and technology survey

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more: survey: accountants’ favorite laptops  | how old is your desktop pc? | accountants’ favorite anti-virus apps | records management tops email challenges | 57% handle social media internally
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more firms are getting on a regular schedule, with three years fast becoming the norm, except among the smallest firms.

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survey: what’s tops in laptops?

lenovo, hp more popular with solos. is it price?

by randy johnston and brian tankersley
the accounting firm operations and technology survey

 

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more: survey: how old is your desktop pc? | your favorite desktop pc | 51% of accountants don’t use tablets | 78% use outside email servers | communication plan is to stay the course | your top tech problem? | what is the hardest part of your job? | tech spending slows
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