the percentage keeps shrinking.
the accounting firm operations and technology survey
email is a core tool but that doesn’t mean firms want to be in charge of it. only 18.8% of accounting firms choose to operate their own mail servers internally. the option is most popular among extra-large firms (101+ employees) and medium firms (11-50), at 46.7% and 42% respectively.
more: 52% of firms look outside for it support | firms battle disruptions in communications and workflows | pandemic changed work for 64% | pandemic? what pandemic? | m&a looms large for 30% of firms | today’s top 3 tech problems: security, client onboarding and workflow | today’s top 3 problems: staffing, workflow and tech
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those choosing outside operations have numerous outlets, including personal webmail accounts, which weren’t reported by any firms larger than 10 people. when it came to outside providers such as office 365 or google apps, those were about three times as popular as email from a hosting provider such as right networks or virtual office cs.
