sometimes people reveal more than intended.
by ed mendlowitz
call me before you do anything: the art of accounting
a client decided that to grow her business she needed a top-tier sales manager and recruited someone from a much larger competitor.
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the negotiations went well, but the asking salary and commission structure seemed out of line. the client wanted me to see if i could come up with a counter package that back-loaded the benefits based on performance, with the understanding that if my client had to cut the relationship her losses would be minimized.
the client arranged for a meeting in her office where i would lay out the offer, and then we would discuss it over lunch as well as the business strategies going forward. on the way to lunch we passed an atm, and the prospect asked if she could stop for a minute so she could get some cash. she withdrew $40. at lunch i seemed to be much tougher than my client and i decided beforehand, but we made a deal and at much better terms than we planned on.
afterward the client asked me why i changed so much. i explained that the $40 withdrawal indicated that the sales manager was not such a big-picture hot shot as she implied, and she didn’t seem to manage her own finances as well as she should. i explained that we made the right deal, understanding that this was the only prospect my client had.
the takeaway here is to be observant of details. when negotiating, use everything at your disposal. you cannot have too much information, and the right information is precious.