13 search results for sanow

25 things customers love

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the best strategies from the best companies.

by arnold sanow
arnoldsanow.com

arnold sanow
sanow

in today’s fast-changing and competitive environment, excellent customer service is not only nice but essential for success.

in fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding customer service.

after studying more than 500 companies and organizations – as diverse as lexus/toyota, bristol meyers squibb, lockheed martin, homeland security, forever broadcasting, the medical college of georgia, aspen institute, marin county realtors association, and choice hotels – a few strategies emerge again and again.

here are 25 of the best practices used by some of the world’s best companies to get new customers, keep them, and turn them in enthusiastic fans and referral sources: read more →

check yourself: how to reality-test client satisfaction levels

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arnold sanow
sanow

to keep both your staffers and clients happy, tax and accounting firms need to gain a thorough understanding of their perceptions and perspectives — and to make they align.

customer service guru arnold sanow suggests 15 questions to ask yourself, your staff, and, above all, your customers. servicethe biggest opportunities will surface when you compare and contrast their responses.

be prepared for an eye-opening, sometimes gut-wrenching, exercise in hard truth: read more →

36 cheap and easy ways to reward employees

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happy business team eating pizza in officepondering personal preferences is paramount.

is money is the no. 1 motivator for employees? maybe not.

“money is important. but if someone doesn’t like their job or the way they are treated, i don’t care how much you pay them, they still won’t like it,” says arnold sanow, a seminar leader and coach. “in fact, in numerous surveys the no. 1 motivating factor to get employees to perform at their best focuses on appreciation and recognition.”

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21 painless ways to network, even for accountants

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business colleagues eating meal together and discussing workgot the personality of an actuary? no problem.

so, many cpa firms have been launching soft skills training to help their professionals meet people, network better, and, hopefully, land more business.

trainer and facilitator arnold sanow, mba, csp, reminds us that dale carnegie once won a major sale by being a great conversationalist – without saying more than a few words.
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four tough client service problems

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and dozens of possible solutions from staffers…

at a recent staff workshop, there was a brainstorming session to answer some key questions about what constitutes excellence in client service. four questions were placed on the table:

1. how can we make it easier for our clients to do business with us?

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what people want from you

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arnold sanow
arnold sanow

the 14 strategies to build better business relationships.

it’s been said that when you look for the good in others, you discover the best in yourself.

it’s nowhere so true as in the accounting business. contrary to the cliche, accounting is a people business — most accountants spend a lot of time working directly with staffers, colleagues, superiors, clients and maybe-clients.

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attitudes are contagious

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arnold sanow are yours dazzling or deadly? by arnold sanow www.arnoldsanow.com your attitude reflects your thoughts and feelings and is revealed in your voice, your words, and your facial expressions….

25 surefire ways to keep a client for life

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arnold sanow

client service is not just smile training — it’s about treating people the way they wanted to be treated.

by arnold sanow
arnoldsanow.com

in today’s fast-changing and competitive environment, excellent client service is not only nice but essential for success. in fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding service.

more: arnold sanow at 卡塔尔世界杯常规比赛时间

the strategies for keeping clients for life can be honed down to some basic steps that any business owner can use. read more →

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