ed mendlowitz
how to prepare for a value pricing opportunity. by ed mendlowitz 202 questions and answers: managing an accounting practice question: i just heard from a client we hadn’t heard from…
what would you say?
by ed mendlowitz
202 questions and answers: managing an accounting practice
question: i know you have a lot of advice on how to review tax returns. what’s your single best tip?
response: i had never thought about this until this question was asked.
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wishful thinking won’t move you forward.
by ed mendlowitz
the 30:30 training method
question: thanks for the training memo. although i requested your memo because i know i need help with improving efficiency and the like with my practice, many of your thoughts and ideas i have already thought of but simply did not implement them.
response: i think you hit part of the nail on the head in what you wrote – you’ve had many of the ideas and “simply did not implement them.”
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you can do more work, but under certain conditions.
by ed mendlowitz
202 questions and answers: managing an accounting practice
question: client didn’t pay his bills to me, doesn’t return my phone calls and his secretary keeps sending me the tax notices he gets with notes of “when are you going to take care of them?” i tell her that i need the client to call me before i can do any more work and she ignores this and keeps sending me the notices and other tax correspondence he gets.
i don’t want to tell him i am dropping him because then i don’t think i’ll ever be paid. every year he goes on extension and he usually pays me half of what he owes when he sends me his tax info, but the past due amount has really accumulated to about three years’ fees. what should i do about getting paid?
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when to let the next accountant take the losses.
ed mendlowitz
202 questions and answers: managing an accounting practice
question: a client of 10 years was paying a fixed fee that was now a little less than half of our time charges. also, there had been a gradual scope creep with additional services being forced on us without any extra fees.
the cpa had not received an increase in six years because of the client’s constant complaining that the fee was too high. the client just told us they had a quote from another firm that was half of ours, and said if we didn’t match it, they would leave us. what should we do?
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download the sample client satisfaction survey.
by ed mendlowitz
202 questions and answers: managing an accounting practice
question: is there any value to sending clients a survey?
response: yes. our firm sends a survey with every deliverable to a client. we want to know what they think and how they feel about our service.
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