why staff leave cpa firms … and how to keep them
the 14 top reasons they depart, plus insights from young employees.
by marc rosenberg
cpa firm staff: managing your #1 asset
the following data is from recent rosenberg surveys.
the 14 top reasons they depart, plus insights from young employees.
by marc rosenberg
cpa firm staff: managing your #1 asset
the following data is from recent rosenberg surveys.
can you articulate your firm’s employee value proposition?
by marc rosenberg in collaboration with jeremy wortman, ph.d., owner of hrd initiatives
cpa firm staff: managing your #1 asset
“executives spend more time on managing people and making people decisions than on anything else – and they should. no other decisions are so long-lasting in their consequences or so difficult to unmake. and yet, by and large, executives make poor promotion and staffing decisions. at most, one-third of such decisions turn out right, one-third are minimally effective and a third are outright failures. in no other area of management would we put up with such miserable performance.” – peter drucker
what is talent management?
talent management is an umbrella term for how firms acquire talent, engage people in their firms, develop their skills and retain them. among many things, it addresses
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seventeen ways to improve.
by marc rosenberg
cpa firm staff: managing your #1 asset
the business graveyard is littered with major organizations that missed the boat by failing to see cataclysmic game changers happening right before their eyes.
in all fairness it’s extremely difficult, if not impossible, to anticipate and accept massive changes like these.
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and two major drivers of that change.
by marc rosenberg
cpa firm staff: managing your #1 asset
“treat people as they are and they will remain as they are. treat people as they can be and should be and they will become as they can and should be.” – goethe
“you see, really and truly, apart from the things anyone can pick up, such as dressing and the proper way of speaking and so on, the difference between a lady and a flower girl is not how she behaves, but how she’s treated. i shall always be a flower girl to professor higgins, because he always treats me as a flower girl. but i know i can be a lady to you, colonel pickering, because you always treat me as a lady and always will.” – eliza doolittle in “my fair lady”
the ancient greek philosopher heraclitus said: “there is nothing permanent except change.” people fly and drive cars instead of using horses and carts. technology has replaced calculators, slide rules and the process for writing books. food is purchased at grocery stores instead of grown on farms.
drastic changes have occurred in the cpa industry as well. one of the biggest areas of change is how staff are managed and treated, as shown by this chart.
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the complete guide by marc rosenberg cpa and amanda lilley, cpa, shrm-cp, phr, with jennifer wilson, convergence coaching, and jeremy wortman, ph.d thousands of tips, techniques, best practices, checkpoints, and…
how big should the buyout be?
by marc rosenberg
the rosenberg practice management library
question from a reader: we didn’t contemplate an owner leaving before normal retirement age unless it was because of death or disability or we had to fire them. however, as we were discussing hypotheticals at a recent partner meeting, we came to the uncomfortable conclusion that, currently, there’s nothing to stop owners from accumulating large buyout balances and just walking in one day and offering up their resignation pursuant to our partner agreement, thus entitling them to receive substantial buyouts as long as they give us a one-year notice. our vesting provision has a very limited penalty for early retirement: the buyout is reduced by 2 percent a year for every year before 60 they leave.
no matter what, we need to modify our agreement so that if someone wants to leave early, they can do so, but they must know there will be a stiff penalty. we don’t want our partners to see their vested buyouts as large savings accounts that can be withdrawn at any time. instead, we want them to see our buyout as a true retirement plan, one that is redeemed close to or at a normal retirement age. my current thinking is that we restrict it in a similar way to an employer-funded retirement plan. the first day you can withdraw is the day you reach 55½, subject to vesting provisions and stiff penalties for early withdrawal. we think there should be a minimum number of years as a partner in order to receive any buyout.
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choose wisely from the start and avoid problems later.
by marc rosenberg
the rosenberg practice management library
what characteristics do you want someone to possess before you invite them to be a partner?
leading firms across the country generally choose from the following:
plus the first nine questions they must embrace for optimal profitability.
by marc rosenberg
the rosenberg practice management library
“when a corporation says move left, everybody takes a step left. in a partnership, when you say move left, three people go to the bathroom, four people move right and five people leave the firm.” – richard ungaretti, ungaretti & harris
more: why strategic thinking impacts your firm’s future | seven things good firms must do | don’t make firm profitability a goal | top 20 tough choices for the partner comp committee | tell potentials what partnership takes | disturb the present to improve the future
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in cpa firms, as the partners go, so goes the firm. the partners
if the partners don’t perform these functions effectively, it is virtually impossible to be profitable and successful.
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