don’t just think you’re doing great; quantify it.
by jody padar
radical pricing – by the radical cpa
you’re well on your way to having a client-centric firm with up-front and value pricing. the next step is to determine your key performance indicators (kpis) and verify if those indicators make sense for your new firm.
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to set your new kpis, you need to think about what’s important to your firm, your employees and your clients. develop them around specific firm values.
as you move through this pricing evolution, you’ll start to see your firm as a for-profit company in the professional services space. your new kpis should look at your team through the eyes of people who work at the firm as well as those who will value your services.
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