and how to rethink client service.
by alan anderson, cpa
transforming audit for the future
“we cannot solve our problems with the same thinking we used when we created them.” – albert einstein
when most auditors hear the word “innovation,” they think it has to do with getting more technology. but that’s only a small part of what innovation means. innovation isn’t just throwing more technology at your audit processes. that approach is often just replicating with technology what you have done in paper for decades.
more: how to advance from audit to advisory | create a culture of audit quality assurance | what quality in audit leadership means | business-minded approach helps build a better firm | are you looking at the big picture? | meet your client all year, not just during audit | give your audit teams tasks that increase business acumen | are you using the right business model? | give advice while remaining independent | stop mixing up your v’s and losing your best people | empower your team by dumping c and d clients | the new formula for an accounting business
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according to an article in forbes, “innovation is the rethinking or reimagining of a business process that already exists.” applied to audit, innovation is reimagining what audit is and what audit can be. it’s the transformation of audit from a commoditized compliance-only function to a sought-after and highly valued service that produces benefits to the clients who use that service and to the firms who provide that service.
innovation is the spark that gets you to a new state. it’s the a-ha moment that drives the action to change. innovation can lead to transformation, but only if done with the intention of transformation. it means being willing to try doing things differently and being willing to try doing different things.
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