the most crucial aspect of scope is for everyone to know precisely what falls within the lines of the scoped services and what does not.
by jody padar
radical pricing – by the radical cpa
there’s a time to increase scope and a time to let it slide. let’s explore these two options.
it’s professional responsibility to inform a client when a request is out of scope. in this instance, you have two options: either make it a separate engagement or include it in the existing service package. it’s important to have everyone on the same page about what is within scope and what falls outside of it.
more jody padar | pricing | the radical cpa | from success to significance: the radical cpa guide | radical pricing
it would be best if you always built into your pricing agreements a 20 percent buffer to protect you against pricing mistakes. this doesn’t mean you should do work outside the scope for free, but if a client asks for a service not included, you could decide to let it go if the amount is immaterial.
however, if the value is greater or you need to investigate further, be clear with your team and the client.
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