today’s bissett bullet: “you can have as large a pipeline as you like but if you lose your existing clients as quickly as you gain new ones, then no progress is actually made. better to ask, ‘why do clients leave and how can you prevent it?’”
by martin bissett
one reason client loss occurs is that the relationship with the client is not close and a firm doesn’t make it their business to find out what that client really needs before offering services to suit. as the business grows, their needs grow. if you’re close to them, you’ll know what additional support to offer. if you’re not, you give the competitors a chance to move in.
today’s to-do:
look at your grade a clients. where were they in their development when they engaged you and how have their needs changed since? if there is support that you should be giving and are not, it’s time to book a meeting to address that.
see more bissett bullets here