and why it has to come from everyone.
by ed mendlowitz
202 questions and answers: managing an accounting practice
this time, i have a question for you. but i’ll start with a story.
last sunday evening my wife and i went into a reasonably upscale restaurant and we had terrible service from everyone we interacted with.
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when we were seated, the table wobbled and we asked if they could do something or move us to another table. ten minutes later someone showed up with a wad of napkins that made it worse. five minutes later they asked if we were okay, and put us at another table. ten minutes after that they took our order, but we asked for some drinks right away, which we only got after we complained to the manager.
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