expert says we must work together to balance the benefits of technology and unintended consequences.
by rick richardson
technology this week
thomson reuters, a global content and technology company, recently released new research on generative ai that gauged the sentiment of professionals across legal, tax, and accounting firms in the united states, the united kingdom, and canada. the research sought to understand better how the technology is perceived and applied within the professional services industry. the report uncovered a mix of optimism and caution in adopting generative ai.
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“generative ai can disrupt and redefine the professional landscape, but it is clear from our findings that there is a trust gap with professionals,” said steve hasker, president and ceo of thomson reuters. “the future of professional work is set to be revolutionized by generative ai, and as an industry, we need to work together to find the right balance between the benefits of technology and any unintended consequences. we believe this will help our customers first to trust the transformative power of generative ai and then harness the opportunity to shape the future of their professions.”
among the professionals surveyed, the potential for generative ai is undeniably recognized: 78% of respondents believe generative ai tools such as chatgpt can enhance legal or accounting work, with the proportion slightly higher for legal (82%) than for tax (73%). about half (52%) of all respondents believe generative ai should be used for legal and tax work.
however, despite the research sharing strong feelings about generative ai’s potential utility, many within the legal and tax fields are still weighing their options before adopting the technology. only 4 percent of respondents currently use generative ai in their operations, with an additional 5 percent planning to do so. interestingly, tax and accounting firms are more open to the idea, with a 15 percent adoption or planned adoption rate.
among those who have adopted or are planning to adopt generative ai technologies, research was the primary use case cited by respondents. about two-thirds of those in corporate legal and 80 percent of those in tax identified it as the most compelling use. knowledge management, back-office functions, and question-answering services were also cited as use cases of interest.
risk perception is the major stumbling block in adopting generative ai tools. a significant 69% of respondents expressed risk concerns, suggesting that fear may hold back more widespread adoption. while the potential of generative ai tools is recognized, there is an air of uncertainty, underlining the need for establishing trust and furthering education and strategic planning in its implementation.
despite concerns about privacy, security, and accuracy risks, very few organizations are actively taking steps to limit the use of generative ai or chatgpt among employees. twenty percent of respondents said their firm or company had warned employees against the unauthorized use of generative ai at work. meanwhile, only 9% of all respondents reported their organization had banned the unauthorized use of generative ai.
research methodology
the thomson reuters institute conducted three separate online surveys for legal and tax professionals in the united states, united kingdom and canada. the respondents were invited to take the survey via an online invitation or as part of the thomson reuters influencer coalition panel.
- first survey: aimed at mid-size and large law firms, ran between march 21-31, 2023, and received 443 applicable respondents.
- second survey: aimed at corporate legal departments, ran between april 11-25, 2023, and received 587 applicable respondents.
- third survey: aimed at tax and accounting firms and corporate tax departments, ran between may 3-15, 2023, and received 771 total applicable respondents.
the sample for the report is 1,801 respondents, of whom 25 percent are from law firms, 33 percent are from corporate legal departments, 24 percent from tax and accounting firms and 18 percent from corporate tax departments. most of the respondents, 70 percent, were from the u.s., with 20 percent from the uk and 10 percent from canada.
most respondents from law firms and tax firms were from midsized firms, representing 62 percent of law firm respondents and 55 percent of tax firm respondents. for corporate legal and tax, most respondents were from small or midsize departments: 88 percent of corporate legal respondents and 87 percent of corporate tax respondents were from departments of 50 people or fewer.
those respondents completing the survey were also asked selected open-ended questions concerning their opinions on why generative ai should not be used for legal or tax work, as well as the potential risks of generative ai and if they believed those risks existed. the thomson reuters institute also conducted additional qualitative interviews further to expand generative ai beliefs and the survey responses.