it’s the best way to create a sense of trust.
by steven e. sacks
the new fundamentals
you have probably heard the aphorism, “god gave you two ears and one mouth, so you should be listening twice as much as speaking.”
more: make news, not noise | have a real-life conversation | is your message open to interpretation? | why proper communication is critical | how to create effective internal communications | trust is a key organizational ingredient | real influence vs. immediate gratification | 4 ways to boost job satisfaction
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it, therefore, stands to reason that if you intend to listen, you should know how to manage a conversation. one of the quickest ways to create an obstacle to a two-way conversation is beginning a sentence with words that will elicit only a “yes,” “no” or “i don’t know.”
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