they’re going to leave. pick their brains first.
by steven e. sacks
i’ve discussed the importance of collecting and storing institutional knowledge in the event of employee illness, resignation, relocation and acquisition. not to be overlooked is to have the support of your employees to make this endeavor successful.
more: why knowledge maintenance is key | set your staff on the right course | how motivation is like bathing | be a talent magnet | make crap a badge of honor | the job interview: a make or break proposition | 10 elements to balancing shareholders’ needs
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employees will want to know how it will personally benefit them, because after all, this is another function you have assigned them. you need a deft touch in explaining that documenting their experience and knowledge is not a “chore,” it is an integral component for preventing disruptions to operations during times of change – both anticipated and unanticipated.
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