growing with a client

responsiveness benefits both of you.

by ed mendlowitz
call me before you do anything: the art of accounting

i’ve told the story of how we were hired to prepare corporate tax returns at a much higher fee than the client said they wanted to pay. this client grew to become our largest client. here is how it happened.

more: my first thought is to never turn down business | i lost a client to an accounting firm with cheaper fees | how i saved a business | the staffer who was too smart
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we completed the initial work earlier than the deadline, raising the confidence level with us. we were then asked to bid on a system evaluation of a small retail chain they owned and were thinking of expanding. this was also a fixed fee. next came an audit of their employee benefit plan, then some pricing consulting, and a flow of continuous phone calls with tax and accounting questions and eventually an audit of their company.