5 sets of tools that will help.
by roman h. kepczyk
bridging the gap
amid all the discussion of improving understanding and bridging the gap in a somewhat humanistic sense, it’s important to also address the purely mechanical aspects of communication.
more: what’s your why? and why should anyone care? | 6 tips for fostering leadership in your organization | a simple way to dissolve the generational gap | the culture of continuous improvement | a call for change: an open letter to each generation
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for firms to optimize efficiency and client service as well as to overcome generational differences, they must select and standardize the tools they use for communication. this is another area where shared knowledge contributes to performance in addition to a harmonious culture.