disk usage, support calls and more must be tracked.
by roman h. kepczyk
quantum of paperless
most firms have a line partner or firm administrator overseeing the firm’s information technology department. these people may have an interest in information technology, but their primary responsibility lies in other production areas. they need a way to efficiently oversee the firm’s it initiatives.
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that tool is a monthly it flash report, which is a one-page summary that monitors progress on the firm’s core it performance indicators. this form, usually done on a spreadsheet, should
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