two ways to deal with the loss of a major client.
by marc rosenberg
retirements & buyouts
sometimes you need a creative compromise for dealing with the issue of linking client retention with goodwill benefits.
situations that could cause a firm to factor in lost clients in calculating goodwill benefits include:
- client loss, regardless of who is at fault.
- non-traditional services that were not institutionalized and hence, left the firm with the lead partner.
- loss of a significant client.