going paperless means training clients, too

stock image of businessman pushing a giant stack of documents isolated on white backgroundand putting a fail-safe system in place.

by roman h. kepczyk
quantum of paperless

one of the most critical steps in transitioning a firm to a “paperless” environment is capturing information in a digital format at its “root” source as that information enters the firm.

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at the base level, this means having clients provide you information in a digital format — which can be done via email, digital fax or through a portal — rather than with a physical document.  while email is currently the most prevalent tool utilized by clients, it is anticipated the security concerns will help clients transition toward portals.