download the sample client satisfaction survey.
by ed mendlowitz
question: is there any value to sending clients a survey?
response: yes. our firm sends a survey with every deliverable to a client. we want to know what they think and how they feel about our service.
i think your best friends are the clients that complain. this gives you an opportunity to correct any deficiencies or exceptions.
one time a long time very good client put on the survey that we were great but our fees were high. i immediately met with him, reviewed our charges, had the time runs and details of everything extra we had been doing beyond the scope of our engagement, and the value to the client. in the following year he recommended two clients to us! i don’t believe we would have gotten the referrals had he not complained.
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