the art of giving and taking feedback for a happy office.
by rick telberg
we’ve been asking accountants and finance managers how well their offices use feedback to keep folks happy. it’s clear that a little do-and-don’t advice seems in order for some of the nation’s accounting firms and finance departments.
our sources report some pretty big problems on the do side. out of seven questions in a cpa trendlines study, five showed that fewer than half the accounting and finance offices nationwide were doing what they should be doing all (or most) of the time.
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for instance, feedback offered on behavior — rather than on personality: only eight percent of managers do it all the time, and only 37 percent do it frequently. a full 20% do it rarely or never at all. ouch! whoever’s doing the feedback could use a little feedback themselves.
so here goes:
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