three rock-solid principles.
by rick telberg
it shouldn’t take an economic downturn and cutthroat competition for accounting firms to rekindle their interest in optimizing client service, satisfaction and retention.
“it should be at the top of the agenda all the time,” sandra wiley, coo at boomer consulting was telling me.
but with the economy of the new normal, client service has become a hot topic.
to read the full article
